ingles_logo_sml Covid-19 | Ingles Markets - Grocery Stores, Supermarkets, Pharmacies

COVID-19 Information

 

Last Updated: 4/3/2020 at 4:09 PM EST

Contactless Payment

Customers may make contactless payment by placing a smartphone or pay-enabled debit or credit card near a contactless-enabled devise, rather than swiping or inserting a card into the PIN pad.  Our cashiers are available to assist customers unfamiliar with the process. This will help customers reduce contact with commonly used surfaces like PIN pads.

 

 

Last Updated: 3/31/2020 at 8:45 AM EST

Social Distancing Guidelines

We care greatly about the health and safety of our customers and our associates that serve them.  Appropriate social distancing measure recommended by health officials are a very important part of protecting our customers and associates.

In our stores, we have prominent signage and we use our in-house radio to encourage recommended social distancing.  We have begun the processing of marking our checkout lanes to keep customers safely separated while they check out. 

We are installing plexiglass shields at all points of sale to protect cashiers and customer service associates.

Because of COVID-19, customers that bring in reusable bags will be asked to bag their own groceries.  Our associates are always available to bag customer purchases in bags provided by Ingles.

 

Last Updated: 3/27/2020 at 5:00 PM EST

Modified Pharmacy Hours Starting March 31 for Select Locations:

Modified Hours

Sunday - 9am to 3pm
Monday- 9am to 6pm
Tuesday- 8am to 6pm
Weds- 8am to 6pm
Thurs- 9am to 6pm
Friday- 9am to 6pm
Saturday- 9am to 6pm

For These Select Locations

North Carolina

79 - 780 Hendersonville Rd, Asheville, NC 28803
31- 151 Smokey Park Hwy, Asheville, NC 28806
77 - 625 Spartanburg Hwy, Hendersonville, NC 28739
25 - 2060 Hwy 19, Murphy, NC 28906
150 - 722 Sullivan Rd., Statesville, NC 28677

South Carolina

239 - 1900 E. Main Street, Anderson, SC 29621
69 - 2212 Poinsett Hwy, Greenville, SC 29602

Georgia

488 - 176 Hwy 441 North, Clayton, GA 30525
455 - 1090 Buford Highway, Cumming, GA 30041
412 - 4260 Winder Hwy, Flowery Branch, GA 30542
467 - 3701 Walt Stephens Rd, Stockbridge, GA 30281

Tennessee

397 - 768 W. Elk Avenue, Elizabethton, TN 37643
91 - 11817 Kingston Pike, Farragut, TN 37934
70 - 2845 E Andrew Johnson Hwy, Greeneville, TN 37745
372 - 4470 N. Roan Street, Johnson City, TN 37615
398 - 1200 W Jackson Blvd, Jonesborough, TN 37659
72 - 4345 Fort Henry Dr, Kingsport, TN 37663
304 - 7466 Oak Ridge Hwy, Knoxville, TN 37931
71 - 404 Hwy 321 N, Unit 1, Lenoir City, TN 37771
85 - 3980 W Andrew Johnson Hwy, Morristown, TN 37814
399 - 430 Emory Rd, Powell, TN 37849

 

Last Updated: 3/20/2020 at 4:56 PM EST

Return Policy Update

At Ingles Markets your family and our associate’s health is a top priority.
Because of COVID – 19 concerns, we are temporarily suspending product returns.
If any fresh perishable item (meat, seafood, deli, bakery or produce) doesn’t meet our freshness standard, we will replace it or issue a refund.

Updated Store Hours

Beginning Monday, March 23, Ingles Markets will adjust our store hours.
7 am to 9 pm (all store except TN)
7 am to 10 pm (TN stores only)

Starting on Tuesday, March 24, Ingles will dedicate the first shopping hour from 7 – 8 am on Tuesdays and Wednesdays to senior shoppers and those with compromised immune systems.

 


New Store Hours

Effective Monday the 16th all stores will close at 10:00 pm, 24 hour stores will reopen at 6:00 am. All other stores will reopen at normal time. Our Starbucks locations will open at normal time but will close at 8:00 pm one hour early. These hours will remain in place until further notice. Our stores will use the additional time for added cleaning, sanitation, and better restocking to improve our store conditions.


Guidance to Our Customers Regarding COVID-19

To Our Valued Customers,

Over the last several days, many of you have been shopping in our stores and stocking up on the essentials to keep your families healthy and safe. We appreciate your business and want you to know that you and your family’s health is our priority, too.

We have always maintained a high level of cleanliness in our stores, and we know it is more important than ever right now. In addition to our normal cleaning procedures, we are ensuring an even more rigorous cleaning routine throughout our company. We have ramped up our cleaning schedules on surfaces like checkout and U-SCAN lanes, touchpads, and shopping carts, to name a few. We are following the latest guidance from the CDC, which recommends regular cleaning as one of the most important preventive measures we can take.

We are limiting sampling at this time; however, if there is a product you would like to sample, please ask an associate.

In addition to taking care of our customers, we are also committed to ensuring our associates are safe. We depend on our associates, as they are what makes our company great. At this time, we have asked our associates to avoid shaking hands, reinforced good hygiene, like 20 second hand washing and covering sneezes, and we are reminding our associates who are sick to stay home and get well.

Our associates are working hard to make sure that the products you want are available. As demand remains high for certain products (like cleaning products, medicine, toilet paper, etc.) we are sending products to our stores as quickly as possible. To support all customers, there may be quantity limits placed on some products.

We are committed to keeping our customers and associates healthy and safe.

We will continue to monitor this situation, follow the recommended guidance from the CDC and do all we can to protect our customers and associates.

Thank you.