The Pharmacies at Ingles

The Ingles Pharmacy Survey

It is our expectation that every Ingles Pharmacy employee strive to be a provider of world-class patient care. Our world-class patient care will be based on our ability to develop meaningful relationships with YOU through effective communication. Your feedback on this brief survey will ensure that we continue to meet your expectations.

1. Is this the first time you have used this pharmacy location?   
2. On your most recent visit, were you acknowledged and greeted immediately?   
3. Was your prescription ready when promised?   
4. Did a pharmacy staff member notify you if there was a delay in filling your prescription?     
5. If the pharmacy staff did not have the medication in stock and you needed immediate care, did the staff offer to locate the medication at another pharmacy?     
6. Did the pharmacy staff offer to order any item not in stock?     
7. Would you recommend Ingles Pharmacy to a friend or colleague?   
Strongly Agree -----> Strongly Disagree
8.The Pharmacy Staff responded promptly to my phone calls, e-mails, faxes, or letters.             
9. I felt welcomed by the pharmacy staff             
10. I felt comfortable asking the pharmacy staff questions.             
11. The appearance of the pharmacy met my expectations.             
12. The pharmacy staff met my expectations for professionalism in their conduct, manner and conversation at all times.             
13. The telephone etiquette used by the pharmacy staff met my expectations.             
Extremely Satisfactory -----> Not At All Satisfactory
14. How would you rate your overall pharmacy experience?