The Ingles Pharmacy Survey

It is our expectation that every Ingles Pharmacy employee strive to be a provider of world-class patient care. Our world-class patient care will be based on our ability to develop meaningful relationships with YOU through effective communication. Your feedback on this brief survey will ensure that we continue to meet your expectations.

1. Is this the first time you have used this pharmacy location? Yes  No
2. On your most recent visit, were you acknowledged and greeted immediately? Yes  No
3. Was your prescription ready when promised? Yes  No
4. Did a pharmacy staff member notify you if there was a delay in filling your prescription? N/A  Yes  No
5. If the pharmacy staff did not have the medication in stock and you needed immediate care, did the staff offer to locate the medication at another pharmacy? N/A  Yes  No
6. Did the pharmacy staff offer to order any item not in stock? N/A  Yes  No
7. Would you recommend Ingles Pharmacy to a friend or colleague? Yes  No
Strongly Agree -----> Strongly Disagree
8.The Pharmacy Staff responded promptly to my phone calls, e-mails, faxes, or letters.   N/A  5  4  3  2  1
9. I felt welcomed by the pharmacy staff   N/A  5  4  3  2  1
10. I felt comfortable asking the pharmacy staff questions.   N/A  5  4  3  2  1
11. The appearance of the pharmacy met my expectations.   N/A  5  4  3  2  1
12. The pharmacy staff met my expectations for professionalism in their conduct, manner and conversation at all times.   N/A  5  4  3  2  1
13. The telephone etiquette used by the pharmacy staff met my expectations.   N/A  5  4  3  2  1
Extremely Satisfactory -----> Not At All Satisfactory
14. How would you rate your overall pharmacy experience?   5  4  3  2  1
15. What additional Services would you like to see? (200 max char.)
16. Additional Comments? (200 max char.)